Company Policies
Time for some not-so-fun, but necessary legal stuff to help you understand how this business operates on numerous fronts, so you can make the best informed decision for you. Please read this policy thoroughly before making any purchases & if you have any questions, please contact us here:
lisa@lisalatimerconsulting.com
These are the Terms & Conditions of Offers
Contact policies: Your primary contact person is Lisa Latimer. This is subject to change at any time without notice. It will be updated at times, and it’s recommended that you refer to this page regularly for updates.
Lisa Latimer is available by email lisa@lisalatimerconsulting.com and typically responds between the hours of 12 pm to 5 pm Eastern time, Monday through Friday. Please do not DM on social media or book a call to communicate, unless after emailing, booking a call to talk is mutually agreed upon. Please allow up to two business days for response by email, although Lisa Latimer and Lisa Latimer Consulting strive to respond sooner.
Call Cancellations: The unexpected may arise. Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided. Call times offered in any programs and offers of Lisa Latimer, Lisa Latimer Consulting, and Social Selling Sirens are subject to change with or without notice.
Time Off Policy: Lisa Latimer and Lisa Latimer Consulting (along with any team members and employees) reserve the right to take time off, during which regularly scheduled calls and other activities may be canceled. This includes closure on weekends and federal and state holidays. From time to time, you will be notified of additional days off. There may or may not be replacement staff or options put into place.
Billing: You will be billed automatically every 30 days for recurring charges. We will attempt to make contact with you twice via email and/or other contact information we have for you to offer you the opportunity to update payment options, pay balance, and/or reach a good faith grace period after which you shall pay your balance, while remaining active in any program, membership, or offer, before terminating your access to all materials, calls, events, meetings, etc. Lisa Latimer, Lisa Latimer Consulting, and Social Selling Sirens reserve the right to reject future attempts to enroll in offers if breaches of financial accountability are not met consistently & without needing to reach out to remind or chase a client or member.
Billing Disputes: In the unlikely event of a disagreement between us regarding services or deliverables, you agree to make a good-faith attempt for 30 days to communicate with Lisa Latimer & Lisa Latimer Consulting, prior to initiating a chargeback. We are very reasonable and dedicated to ensuring your experience meets and surpasses expectations.
Refunds:
1. Refund Policy & All Sales Final
Except as expressly provided herein or required by applicable mandatory state law, all sales are final, non-refundable, and non-transferable. You acknowledge and agree that you are not entitled to a refund for any partial or full fees paid after purchase.
2. State Law & Cooling-Off Period Disclosures
Notwithstanding Section 1, if you reside in a state or jurisdiction that provides a statutory right of cancellation (a "cooling-off period" or "right to cancel"), your purchase shall be subject to those specific legal rights. If your state law grants you a mandatory period during which you may cancel this agreement without penalty (typically 3 business days from purchase), you may cancel by delivering written notice of cancellation to us at lisa@lisalatimerconsulting.com prior to midnight of the applicable deadline set by your state’s law.
3. Immediate Delivery & Waiver
By making a purchase and requesting or consuming immediate access to proprietary materials, live coaching, digital content, or digital communications (e.g., via Voxer, Skool, or direct content delivery), you expressly consent to immediate performance of the contract and acknowledge that your statutory right to cancel may terminate upon full or partial delivery of the services, to the extent permitted under applicable law.
Payment Plans: Payment plans may be available on some programs, 1:1 coaching/consulting, and other offers. Upon agreement to a payment plan, you authorize Lisa Latimer and/or Lisa Redondo, and/or Lisa Latimer Consulting, to charge your credit card for the agreed-upon payments for the full duration of the agreement, and/or until the purchase amount is paid in full. Contract agreement is your consent to payment completion until your full balance is settled. There are no refunds or cancellations after purchase and expiration of the cooling-off period (mentioned above). This is because of the immediate access to intellectual property and/or time, and/or services, which may or may not include deliverables and/or done-with-you services and time.
Ethics Code/Code of Conduct: Our values of mutual respect are not only expected, but demanded, as maintaining an energy and environment that cultivate, trust, safety, autonomy, growth, and creativity is a priority. Any violations of these values and standards, including but not exclusive to threats, harassment, bigotry, slander of the brand, members, employees, or clients, sharing or distribution of intellectual property, will have you permanently removed and being barred from any group, program, membership, 1:1 or offers that may take other forms, without refund.
Inside of all offers you are expected to maintain your contract as a client by not engaging in soliciting other members or clients (AKA fishing), making false claims, sending cold messages or outreach to Lisa Latimer and/or Lisa Latimer Consulting clients, or her clients. You will also respect Lisa Latimer and/or any assigned staff or team members as the facilitator in any given membership, program, or offer by not jumping in to answer questions with your own advice, make suggestions, or offer your opinion, unless it is explicitly invited by Lisa Latimer, staff, or team members of Lisa Latimer.
Lisa Latimer and/or Lisa Redondo, and/or Lisa Latimer Consulting and/or Social Selling Sirens are not responsible for any decisions clients and/or members and/or team and staff members make to collaborate and/or invest in products and/or services of other clients, members, team, and/or staff members. Please do your due diligence when considering partnerships, collaborations, and client relationships. Never give out personal or banking information. Lisa Latimer, and/or Lisa Redondo, and/or Lisa Latimer Consulting make no guarantees that trainings are in alignment with local state and/or federal oversight bodies (such as but not limited to FTC rules). You are responsible for ensuring you are in legal compliance in all aspects of your business at your state and federal levels.
Non-Disclosure Agreement: Any participation in any of the diverse services, insights, trainings, videos, visuals, audio, written materials, or any combination of the above is proprietary information of Lisa Latimer, and/or Lisa Redondo, and/or Lisa Latimer Consulting. You are not permitted to copy, duplicate, redistribute, sell, or offer verbal details on any materials, systems, processes, or methodologies. You
Imitation is not a form of flattery.
Non-AI Use Restrictions: All audio tracks, written prompts, playbooks, frameworks, and conceptual structures delivered within consultations, deliverables, and any form of training and information exchange are the exclusive intellectual property of Lisa Latimer, Lisa Latimer Consulting, and Lisa Redondo.
You are granted a single-user license for personal transformation and execution within your life and business operations. You are strictly prohibited from entering, pasting, uploading, or feeding any portion of these audio prompts, written prompts, audio transcripts, or structural methodologies into any Artificial Intelligence (AI) platform, Large Language Model (LLM), machine learning software, or automated content generator for any purpose whatsoever.
This also includes, but is not limited to: using this proprietary content to train AI models, prompting AI to rewrite or alter these frameworks, creating frameworks based on these audios, or using AI to generate derivative scripts, prompts, or marketing assets based on these sessions. Unauthorized AI processing constitutes a material breach of this contract and intellectual property theft, resulting in immediate revocation of access without refund and potential legal remedies.
When entering sessions, regardless of the offer, the use of recording devices is strictly prohibited, unless permission has been granted by Lisa Latimer, and it is not distributed to other persons or platforms. Lisa Latimer, and/or Lisa Redondo, and/or Lisa Latimer Consulting are not responsible for and do not guarantee the protection of client and/or group member intellectual property from other members and/or employees, and/or other team members.
AI Reproduction & Identity Protection Clause
Client agrees not to record, reproduce, simulate, clone, or input any portion of Lisa Latimer’s and/or Lisa Redondo's, and/or Lisa Latimer Consulting's voice, image, likeness, brand language, or proprietary materials into any artificial intelligence systems, machine learning tools, or automated content generators, for any purpose. This includes but is not limited to training, replication, mimicry, or redistribution — whether manual or automated. All audio, video, written, and visual assets shared within this container remain exclusive intellectual property. Violation constitutes a direct breach of contract and will trigger immediate legal recourse.
One-on-one Coaching: Sessions may be held via Zoom, Telegram, Voxer, or other communication methods, individually or combined. With advance notice, it can also include other means such as telephone.
The session must be scheduled using Lisa Latimer’s scheduling calendar, and there is no guarantee that your availability will be accommodated.
If a session is not used within 60 days, it is forfeited.
If you do not attend at the scheduled time, you have a ten-minute window, which will be deducted from your session time, before your session is forfeited.
If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session may be forfeited.
Video Recordings: All calls are subject to recording for the purposes of training as the company grows, quality assurance, and for the purposes of creating additional content layered through multiple marketing activities & materials.
Usage of Your Name, Image, and Likeness: Lisa Latimer, Lisa Latimer Consulting, and Social Selling Sirens reserve the right to publicly use your name, image, and likeness in content, marketing, and sales materials, as well as replays of group events you participated in that may be repackaged and repurposed. Any investment in working with Lisa Latimer, Lisa Latimer Consulting, and Social Selling Sirens is agreement to these terms.
For In-Person Events and Micro Trainings
1. All Sales Are Final (No Refunds / Non-Transferable)
The Rule: Due to limited venue seating and upfront material preparation, all ticket sales are 100% non-refundable.
The Exception (At My Discretion): If an attendee cannot make it, their ticket credit can either be transferred to a future local event date or applied toward a 1-on-1 strategy session within 30 days online, such as a Zoom call, provided they give at least 24 hours' notice.
Cancellations with less than 24 hours' notice or "no-shows" forfeit their registration fee entirely and also forfeit any additional sessions that the initial investment pre-paid, as additional sessions build on the initial session.
2. Event Timing & On-Time Arrival
The Rule: Doors open 15 minutes prior to the start time. To protect the experience for all attendees and ensure the 60-90-minute agenda runs smoothly, late arrivals past 10 minutes from the start time may be turned away or asked to reschedule for a future session without a refund.
3. Materials & Proprietary Content
The Rule: All workbooks, frameworks, audits, and training materials provided during the event are proprietary. Attendees agree that these materials are for personal implementation in their individual real estate practices and may not be copied, reproduced, or redistributed for commercial coaching or training purposes.
4. Media & Photo Release
The Rule: By attending this micro-event, you grant the host permission to capture photographs, audio, and brief video footage during the session for future marketing, promotional, and educational use.
5. Event Cancellation or Rescheduling
The Rule: In the rare event the host must cancel or reschedule due to unforeseen circumstances or severe weather, attendees will be offered a choice of a full refund or an immediate transfer to the rescheduled event date.
Policy Updates: Please be aware that we reserve the right to update our policies and our Privacy Policy Page. We advise that you review these policies at your convenience to be certain you’re up to date.
Last updated 09/25/26